Privacy Policy

Nelsons Solicitors is committed to protecting the information that we hold and process on behalf of our clients. We take a structured approach to managing Information Security within our organisation.

Data Protection Statement
The General Data Protection Regulation is designed to protect individuals about whom information is entered and stored on computers and other systems. Any data about individuals (including yourself) which you enter onto our website directly or provide to us, will be subject to the terms of the General Data Protection Regulation and you are responsible for the accuracy and relevance of such data and must have authority to disclose it to us and to authorise us to utilise it for the purpose stated below.

Nelsons Solicitors will use any personal information you provide solely for the purposes of providing a quote for our services or to perform the contract we are about to enter into or have entered into.

You are not obliged to provide us with any personal information if you do not wish to do so.
Where Nelsons Solicitors need to collect personal data by law, or under the terms of a contract Nelsons Solicitors has with you, and you fail to provide that data when requested, Nelsons Solicitors may not be able to perform the contract it has or is trying to enter. In this case, Nelsons Solicitors may have to cancel the Services but will notify you if this is the case.

If you have any queries regarding General Data Protection Regulation matters then please contact: or by post to :
Data Protection Enquiry
Nelsons Solicitors
Alpha House
100 Borough High Street
London SE1 1LB

Privacy Statement
Nelsons Solicitors is committed to preserving the privacy of all clients and visitors to Please read the following to understand how we use and protect the information that you provide to us.

Information that we collect from you
Through our contractual relationship with you as your solicitors, we need to emphasise the impact that his has within legal transactions that we undertake on your behalf at Nelsons Solicitors. Most legal procedures will involve sharing your sensitive personal data with one or more third parties involved in your transaction and without the sharing of this information, we are not able to proceed.

This information will be contained within for example, contract documentation, searches on properties, correspondence with interested parties, Land Registry documentation, and Stamp Duty with HMRC. Disclosure of your information may include the following:

Your full name (including previous names);
Your date of birth;
Your address and contact details;
Your bank account details;
Details of any addresses for sale, purchase, re-mortgage of properties;
Your mortgage account numbers;
Your Passport and Driving Licence details;
Your occupation;
Your National Insurance Number;
Loan details.

Use of your information
Your data will enable us to provide you with the information which you may request and the legal services which you wish to receive.

Disclosure of your information
The information you provide to us will be held on our computers and in a manual filing system.
As well as Nelsons Solicitors, the Third parties which will receive your personal sensitive information as listed above will include:

The other side’s solicitors in the case;
HMLR (Land Registry);
Mortgage companies connected with the transaction;
Freeholders/landlords/managing agents of property;
Search providers;
Banks, building societies and other financial institutions;
Introducer/ referral organisation – referral organisations acting on behalf of your lender, estate agent or mortgage broker;
Associated banks in connection with the transaction;
ID verification providers;
Printing and Delivery Service suppliers;
Mortgage brokers and financial advisors;
Insurance companies;
Property Occupiers;
IT Service Providers;
Records Management and Archive storage companies

We do not disclose any personal sensitive information to any third parties for the purpose of marketing or promoting any other products, goods or services, nor do we at Nelsons Solicitors actively use any information for our own marketing or promoting of other products, goods or services without your consent. We are duty bound by professional obligations of confidentiality when providing you with legal services.

Email Monitoring
All emails received by or sent to the Nelsons Solicitors email server may be subject to monitoring. Whilst Nelsons Solicitors employs current virus checking software, we accept no liability for any viruses as contained in emails received by its email server or which originate or purport to originate from Nelsons Solicitors.

Where we store your data
The information you provide to us will be held on our computers and in a manual filing system.

All information you provide to us is stored on highly secure servers that are managed 24/7 and is not transferred outside the European Economic Area (“EEA”).
Unfortunately, the transmission of information via the internet can never be completely secure. Although we will use reasonable endeavours to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We will only retain your personal data for as long as necessary to fulfil the purpose we collected it for, including for the purpose of satisfying any legal, accounting, or reporting requirements. Generally, we keep personal data in accordance with our internal retention procedures, which are determined in accordance with our regulatory obligation and good practice. These retention periods depend on the nature of the information, and are subject to change. If you have any questions in this regard, please contact us using the details below.

Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us in writing at the address below.

Changes to our Privacy Statement
Any changes to our privacy statement in the future will be posted to our website.

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:

Or by post to:
Data Protection Enquiry
Nelsons Solicitors
Alpha House
100 Borough High Street
London SE1 1LB

Nelsons Solicitors has been registered as a Data Controller with the Information Commissioner’s office, Registration number Z5624260 since 7th August 2001.

Complaints can also be lodged if you remain dissatisfied with our response with the information Commissioner’s office at

You and your team were calm when all seemed (to me) at a loss. What seemed to be an impossible dream is now a reality.

I felt that Nelsons played a key part in my first home purchase being as smooth as it was and I thank you again for that.

If we ever move again or indeed find ourselves in need of a solicitor we are certain to be contacting you again.

Particular points of excellence have been the speed of your replies, friendly way and translation to layman terms of what is for many tricky to understand. We had all had bad experiences with previous solicitors.

I wanted to take this opportunity to thank you for the services you gave us when we moved 2 years ago. We have since recommended you to several friends in need of conveyancing, all of whom have been thanking us and found you outstanding.

It was a real pleasure to deal with Haidee and Matthew. Both were extremely efficient and were always one step ahead when any problems arose. We have been thoroughly impressed by the service we received throughout the entire process.

We just wanted to thank you for what has once again been an impeccable service from Nelsons in helping complete the sale of our flat.

Thank you so much for all your help. I will make sure to advertise you among all my contacts, i have nothing but good things to say about your work and about Jodie who has been fantastic.

I have a friend, who is currently in the position of needing to instruct a solicitor for her first home purchase and so I am going to recommend that she contacts you

Many thanks for all your help and patience during our property purchase and difficult sale. Couldn't have done it without your excellent service.

Thank you! We're delighted. Thanks for making the process so smooth.

Thank you so much for your speedy and courteous service.

We want to thank you and Roy for your help with our sale and purchase transactions. We will definitely contact Nelsons if we ever need assistance again and will gladly recommend your firm to our friends.

Thank you very much for dealing with our purchase. We have been very impressed with your service and would recommend you in the future.

Thanks very much for all your help on our recent house purchase and sale of our flat. We know it wasn't always easy so we really appreciate all of your help.

Just a little note to say a massive thank you for assisting us in buying our first home. You have played a part in making a long-time dream come true.

Just want to extend our thanks for all your help during the property purchase. We really appreciated your efficiency and timely communication throughout, and will certainly get in contact in the future regarding any other matters we might pursue.

A big thank you to you and Gary for dealing with this so swiftly. I'd be very happy to recommend you to friends and contacts.

We would like to thank you for your continued professionalism in your approach whilst dealing with our sale. We thank you and we're grateful for your services.

Thank you very much for dealing with our purchase. We have been very impressed with your service and would recommend you in the future.

I have very much appreciated your hardworking, up front approach, and the speed and smoothness with which you have worked through this sale.

I have felt utterly confident in you throughout the process, and my confidence has been shown to be more than justified.

I can't speak highly enough of your service, and it's been a real pleasure for me working with you. I will certainly return when I have further use for your services, which I hope will be not too far in the future.

Thank you all very much indeed, and I will continue to recommend your firm to all.